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Email Issues
Email Whitelisting Procedures
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General Issues

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Email Issues

Q: Why haven't I received my confirmation email?
A: Please check your spam filter or bulk email folder. Sometimes messages can be incorrectly caught up in spam filters. Spam filters can be at several points on the internet, including: email programs, firewalls, internet security software, corporate firewalls and ISPs (like AOL or Comcast).
To avoid spam filters, please white list emails from this domain, "", like "". Whitelisting procedures are here.

Q: I don't want to receive any more emails, how do I unsubscribe from further email messages.
A: Unsubscribe here.


Login Issues

If you are having issues logging in, please make sure of the following:

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  • If you are still having issues, you may want to try installing a new browser on your computer or trying a different computer on a different network. ie. If you are having issues with your work computer, you may want to try logging in on your home computer.


Email Whitelisting Procedures

How To Whitelist in your Spam Filter

Email Providers


Spam Blockers

Cloudmark SpamNet

If you currently use an anti-spam program or service, we ask that you take just a minute or two to add our publication to your "safe" or permitted email sender list. This usually involves simply adding our sending address (From:) to your whitelist, safelist, or list of priviledged senders. This is commonly known as whitelisting a publication.

Please refer to the following whitelisting instructions you can use to whitelist, depending on the filtering solution you use:


Go to keyword: Mail Controls. Select the screen name we're sending your to. Click Customize Mail Controls For This Screen Name.

Version 9.0:

Open your latest e-mail. Click the Add Address button (on the right) to add to your "People I Know" list.

Alternatively, you can just send an e-mail to:, and that will add us to your "People I Know" list automatically. To do this:

Open your latest e-mail. Click the Reply button (it's in the top right corner). A new email window opens with the wrong address in the "Send To" box. Replace the address in the Send To box with: Click Send Now (in the top right corner). Even if the e-mail you send doesn't get through to us, the act of sending it does the job of putting us into your "People I Know" list.


If is filtered, from the spambox, click on the white "W" icon on the left column of the mailing. When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

* Click on the White List button. Add: to the bottom of your existing list. Click the Submit List button.

* Click the Subject White List button. Add: mdmgames to the bottom of the list on a line by itself. Click the Submit List button.

Cloudmark SpamNet:

Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook. Click Advanced. Go to the Whitelist tab. Click the Add button. Type: Click OK. Click OK. Click Yes. Click OK.


Click on Address Book (it's over on the left, below your Folders). When your Address Book opens, click the Add button. On the Add Contact screen, find the Internet Information box. Enter into the top Email box. Click Save.


Click the Options link, on the main menu tabs, then Safe List. Type: in your Safe List. If you see a message that should not be in your Junk Mail folder, click 'This is not Junk Mail' to avoid having e-mail from the same source sent to the Junk Mail folder in the future.


Click the Addresses tab. Click New. Type: Make sure 'Accept Mail From This Address' is selected="selected" under Receiving Options. Uncheck 'Display in People Picker' under Other options. Click Submit. Click OK.


Click Friends from the toolbar. Click Add. Type: Click OK.


Click Tools, then Blacklist & Friends. Click Add... on the right, the Friends list side. Make sure Plain email address is selected. Type: Click OK. Click OK.

McAfee Spamkiller:

Click Friends from the sidebar. Click Add. Type: Click OK.


Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar) On the E-mail settings screen, click Junk E-Mail Guard. Select Safe List. In the space provided under "Add people to the safe list", enter Click Add.


Check your 'Probably Spam' folder. If you see that was incorrectly filtered out, select it, and click the 'Move to Inbox and Mark as Not Spam' button.

Outlook 2003:

Add to your Safe List. Add to your Personal Contacts in your Outlook Address Book. Open any desired e-mail, then select Mark as Not Junk.


Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:


Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one:


Click the Configure button. Go to the Known Senders tab. Click Add under 'Known Good Senders and Recipients'. Type: Click OK. Click OK.


Open your browser and go to: Log into your SpamCop account. Click on the Options icon in the toolbar. Under Mail Management (in the middle), click SpamCop Tools. Select Manage your personal whitelist. Near the bottom, where it reads "Click here to add to your whitelist", click on Click here. Enter in the first empty slot. Click Submit.

Spameater Pro:

Click Filters from the sidebar. Click the Approved Senders tab. Click Add Filter. Type: under Address. Choose 'Full Email Address' under Address Type. Select Email Domain. Click OK.

Spam Inspector:

Select Spam Inspector, then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu. Make sure Email is selected="selected" under 'Add a New Friend'. Type: Click the >> button. Click Close.

Spam Interceptor:

Follow the Trusted link under > Authentication Lists. Enter the email address: Click Add.


On the Spamkiller sidebar, click Friends. Click Add. Enter and click the OK button.


Click on the SpamPal system tray icon with the right mouse button. Click 'Add to Whitelist' from the menu. Type: Click Add.

Spam Sleuth:

Select File, then Configure. Go to the Friends category. Make sure Active is checked. Type: on a line by itself in the entry field. Click OK.


Go to your Verizon Inbox. Click Options. Select the Block Senders tab (near the top of the screen). On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter

Yahoo! Mail

Open your Yahoo! mailbox. Click Mail Options. Click Filters. Click Add Filter. In the top row, labeled 'From header:' make sure Contains is selected="selected" in the pull-down menu. Click in the text box next to that pull-down menu, then enter the address: At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. Click the Add Filter button again.

If has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

Other providers:

If is being filtered, try adding to your Address Book or Contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from

Domain: If they need to know the domain we're mailing from, tell them: